1.- Conditions of use of the portal for users.
Access to this Site is free except for the cost of the connection through the telecommunications network provided by the access provider hired by the users.
It is expressly prohibited to use the Site for harmful purposes of goods or interests of A Milan Design S.L or third parties or that in any other way overload, damage or disable networks, servers and other computer equipment (hardware) or products and computer applications (software) of A Milan Design S.L, or third parties.
In the event that the User becomes aware that the Linked Sites refer to pages whose content or services are illegal, harmful, degrading, violent or contrary to morality, we would appreciate it if you could contact A Milan Design S.L.
2.- Sale of goods, shipping and liability.
Through the portal, consumers or users can purchase products. These are categorized, selecting the product, the information available about it appears on the screen with its characteristics, utilities and price; and one or several descriptive photographs. Technical assistance, after-sales services and other commercial guarantees that could assist the client, if any, may also appear.
Before contracting, the user must check it and assess whether it suits their needs. In addition, the user must be at least 14 years of age, provide the necessary data and accept these Conditions.
The fact that the user fills in the order form does not imply automatic acceptance of the order by A Milan Design S.L, but it will be understood that he accepts it when an automatic email acknowledgment of the request is sent. .
2.1.- Purchase procedure:
The customer must follow the instructions on the screen and add products to the shopping cart, without any purchase commitment. He can view the basket or empty it by removing the products
If you wish to continue with the purchase, you must accept the purchase in the order button, accepting the conditions, the legal notice and those particular conditions that the purchase of the products entails.
Subsequently, if they have not previously been provided, the client will be asked for their personal information with fields with an asterisk, which are mandatory to make a correct shipment. Prior registration of the client is not necessary.
The client can check if the data is correct and, where appropriate, correct the erroneous ones through the “edit” button.
To complete the purchase process, you must click on the “buy now” button (or a similar expression), which entails the purchase with payment obligation.
If you have a discount code, you can enter it on the cart page in the "coupon code" section. The system is not case sensitive so you can write your code either way. Once applied, you will see the discount reflected on the amount of your purchase.
When a sale of a good is formalized, and once payment has been received and verified, A Milan Design S.L, and acceptance of the purchase confirmed by email within 24 hours of purchase, the product is sent. If the products are not available, you will be informed by email.
If the payment is made by credit card, the charge on the card will be made through bank POS. All commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol, which guarantees the security and privacy of your data.
The contract ends once the good is delivered, although the guarantees and data are maintained for legal and commercial reasons (if you accepted them)
In no case will A Milan Design S.L be liable for any other type of damage, whether effective, indirect, or of any other type, nor for the loss of profits that the buyer could have suffered due to the problems derived from the sale and shipment of the product. product.
A Milan Design S.L will not be liable for delays, nor for inaccurate or erroneous publication when they are the result of events or circumstances beyond its control, including, but not limited to, government action, fire, flood, insurrection, earthquake, technical failure, hacking, riot, explosion, embargo, legal or illegal strike, shortage of personnel or material, interruption of transportation of any kind, delay in work, or any other circumstance beyond your control.
For any additional information about your order or billing, you can contact Customer Service through the email account email@example.com
The delivery time will be approximately 48h-72h. after placing the order, for those shipments that must be delivered within the Peninsula, Ceuta, Melilla and the Balearic Islands. In the case of the Canary Islands, the delivery time will be approximately 72h-96h. after placing the order. The delivery time in Europe by postal mail will be 24h-48h, 7-8 days for orders destined for the United States by International Postal Mail and 8-9 days for orders destined for Australia.
It can be accessed from any operating system, platform or browser. If you have a problem, contact us.
3.- Price, form of payment, and supporting documentation.
The price of the products is defined in Euros, and will be established on the corresponding pages of the Site for each product, being valid for as long as they remain accessible on the website.
The form of payment of the good will be through credit card, cash on delivery, bank transfer or paypal.
Applicable taxes are understood to be included in the price of the product, and we will break them down during the purchase.
Shipping costs are separate, and the user must check and accept before placing the order, the costs involved in sending it to his address, since they vary according to the size and weight of the product or the place of destination.
Shipping costs are:
- Spain 5 €
- Europe €15
- United States and Australia €25
If the order is to be shipped outside the European Union (EU), there may be customs fees.
Anna Milan does not assume the cost of these tariffs, nor of any additional cost not specified in the shipment.
Within the European Union, no customs duties are applied and the products shipped are VAT included (except for shipments with VAT-exempt invoices for company owners with a valid CIF in the EU). For non-EU countries (and other locations such as the Canary Islands, Ceuta or Melilla) the merchandise is sent with a VAT-exempt invoice and may be subject to tariffs/import fees/VAT-TAX of the destination country, which will be borne by the customer ( pay attention to the correct selection before purchase). According to the law, it is necessary to indicate the value and nature of the goods sent outside the EU, so we cannot declare a lower amount on the invoice or make any other type of false declaration for customs purposes. The customer can find out about the import conditions of his own country by contacting the state customs agency or the local office of the courier chosen to make the delivery, so that you will be informed of the exact procedure.It may happen that the customs retain a shipment to carry out a more exhaustive control (for example, lack of recipient information or incomplete address) and in some countries, the intervention of an intermediary or broker will be necessary, which implies an increase in expenses. (always at the customer's expense) ANNA MILAN offers all the necessary documentation for customs clearance and if necessary, our customer service will proceed to send any necessary document.
ANNA MILAN has no control over such charges and we cannot predict their amount. Likewise, it is impossible for us to reimburse the amount of any cost, regardless of the circumstances. In the event that the customs clearance has not been completed, the customs will retain the merchandise and send it back to the address of origin, incorporating the appropriate costs (always borne by the customer).
In general, A Milan Design S.L will send confirmation of receipt of payment by email.
The guarantee of the products is two years from the date of receipt of the same, established in the receipt of the corresponding courier service, which the user signs upon delivery. In second-hand products, it will be 1 year.
However, the guarantee does not apply to products that wear out, such as shoes. It would only be applicable for manufacturing defects.
The guarantee entitles the user to repair the product or replace it with a new one (except consumables or second-hand), request a price reduction or terminate the contract.
In the event that A Milan Design S.L alleges that a shape causes disproportionate damage and with the agreement of the consumer, they may choose the one they agree with.
During the six months after the delivery of the repaired product, A Milan Design S.L will be liable for the lack of conformity that gave rise to the repair, assuming that it is the same lack of conformity when defects of the same origin are reproduced in the product than those initially manifested.
5.- User obligations.
Any commercial use of the products with a registered trademark is expressly prohibited, unless expressly authorized by A Milan Design S.L, or the owner of the trademark registration.
The user is obliged to pay the price of the product and to make use of it in accordance with the law and these general conditions.
The user agrees to maintain the confidentiality of his password and to notify us, immediately, of his suspicion of any unauthorized use of his account or access to his password.
The user agrees not to use the account, username or password of another User.
6.- Obligations of A Milan Design S.L
It undertakes to make the necessary information regarding the product available to the user and, once the purchase has been made, to send a check via email, stating receipt of the order placed, and confirmation of payment.
Agrees to have the necessary spare parts for the product, or to request them from the manufacturer, for 5 years from the end of manufacturing.
Likewise, it will prepare an invoice that will be provided to the consumer along with their order.
If you are not satisfied with the products purchased in our online store, you have the right to withdraw from the contract by returning your purchases, in accordance with the provisions of the following paragraphs.
The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, received the good.
The right of withdrawal will not be applicable for the items listed below:
- Goods made according to the specifications of the consumer and user or clearly personalized
- Sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
In the event that in the same order you have acquired multiple goods that have been delivered to you separately, the withdrawal period will expire 14 calendar days from the day on which you, or a third party indicated by you other than the carrier, received the last of those goods.
Once the product is received, we will pay you both the main amount and the shipping costs that you paid at the time, however, the shipping costs originated by the return will be your responsibility.
To return the items, the items must be in perfect condition and unused, with the original tags. Returned items must not have been washed, worn or altered in any way. We will not accept the return of clothing, jewelry, beauty products that have had a hygienic closure removed or broken, or personalized items. The consumer will be responsible for the decrease in value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics or operation.
The consumer must communicate their desire to withdraw by any means admissible by law: by calling 951196526, an email to firstname.lastname@example.org, or a letter to the address that is included in these conditions, as well as proceeding to the return of the product by postal package, bearing the costs of said return. The mere fact of returning the package to the address will suffice to consider said right exercised: calle Calle Virgen Del Pilar nº7 CP 29602 Marbella (Málaga).
However, we provide you with a withdrawal form at the end of this point, the use of which is not mandatory.
Once the return communication (if applicable) and the product to be returned have been received, A Milan Design S.L will proceed to return the amounts of money paid by the user, including taxes and expenses, within a maximum period of 14 days. shipping, without any discount or penalty. The return will be made by the same means by which you paid, unless you indicate otherwise.
The user will only have to reimburse an amount for the decrease in the value of the good, which is a consequence of its use not in accordance with what was agreed or the characteristics of the good, for reckless damage caused by not following the maintenance instructions of the good, or for malicious damage.
In the event that the return is due to product defects, the legal rights and guarantees on defective products apply in accordance with the provisions of the applicable legislation for that purpose, with the company bearing the shipping costs.
The right of withdrawal is only valid for consumers, including legal persons and entities without legal personality that act on a non-profit basis in a field other than a commercial or business activity. Merchants or entrepreneurs who acquire products within the framework of a commercial or business activity will not be able to avail themselves of the right of withdrawal.
The user will be absolutely responsible for the use made of the purchased product, and exonerates Milan Design S.L from liability for any damage that may be caused by any incorrect use of that product.Specifically, you will be responsible for:
- All those acts that contravene the provisions of these general conditions, the law, morality, generally accepted customs and public order
- Any act performed in a manner different from what is stated in the indications or instructions regarding the operation and use of the product.
- The certainty, accuracy, validity and timeliness of the data with which you will fill in each of the forms that A Milan Design S.L requires on the website.
- The direct or indirect damages that have been caused by any third party if the user lost, disclosed, neglected or, in any way, let a third party know for attributable reasons their personal data necessary for contracting the product.
9.- Power to deny the request.
A Milan Design S.L reserves the right to exclude or not allow the acquisition of the product, when it considers that it violates current regulations, general conditions, morality, generally accepted customs, public order, when it harms a third party, or when for reasons arising from the image and reputation of the website A Milan Design S.L does not consider it appropriate. In this case, if the payment had been made, it will be returned.
10.- Information and modification.
A Milan Design S.L guarantees that it has exposed these general conditions to the generality of the possible interested parties, on a date prior to their being able to contract the products, thus complying with the prior information period. The user may consult these General Conditions at any time through our website.
The temporary validity of this condition coincides with the time of its exposure, until the moment in which the terms and conditions stipulated here are unilaterally modified in whole or in part, the user being obliged to consult our General Conditions of Contract each time to access our online store.
If any clause is declared null, it will be considered as not set without affecting the rest of the conditions.
11.- Assignment and subrogation.
A Milan Design S.L may contract service providers, and collaborate or assign the formalized contracts to third parties, to carry out the supply of all or part of the products to which it is committed by virtue of the different operations that are formalize.
12.- Extinction and resolution.
This contract will be terminated when both parties comply with the obligations to which they commit themselves in it or when it is terminated by any of them if any of the causes provided for termination occurs, or if the counterparty fails to comply seriously any of the obligations established in the contract.
Notifications must be sent by any reliable means to the following address: A Milan Design S.L; in the street Calle Virgen Del Pilar nº7 C.P. 29602 Marbella (Malaga).
14.- Applicable law, jurisdiction and validity.
Milan Design S.L informs you that this Legal Notice and the General Conditions of Contract are governed in each and every one of its extremes by Spanish legislation. This contract is established in the Spanish language.
As the consumer enjoys protection regulations, he may claim or sue from the jurisdiction of his domicile.
Both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Marbella (Spain), in the following cases:
- The purchasing party is domiciled outside the European Union and in said country there is no bilateral or multilateral agreement with Spain that prevents the possibility of establishing the express submission of the jurisdiction;
- If it is a sale made by a company acting within the framework of its business or professional activity,
15- Contact us.
If you have any questions about these conditions, or if you would like to make any suggestions or recommendations, please contact us through the following email address: info@ annamilanshoes.com
16.- Online Dispute Resolution.
In accordance with the provisions of EU Regulation 524/2013 on online dispute resolution in consumer matters (ODR – Online Dispute Resolution), we inform you that as a consumer, you have at your disposal a procedure to resolve the various disputes arising of online sales of goods and services in the EU.
The EU ODR (Online Dispute Resolution) platform is at your disposal:
You can consult more information at the following link:
17- Document Download:
You can download this document here.
You can download the withdrawal form here..