shipping policy

1.- Purchase and sale of goods, shipping and responsibility.

Through the portal, consumers or users can purchase products. These are categorized, selecting the product, the information available about it appears on the screen with its characteristics, utilities and price; and one or several descriptive photographs. Technical assistance, after-sales services and other commercial guarantees that could assist the client, if any, may also appear.

Before contracting, the user must check it and assess whether it suits their needs. In addition, the user must be at least 14 years of age, provide the necessary data and accept these Conditions.

The fact that the user fills in the order form does not imply automatic acceptance of the order by A Milan Design S.L, but it will be understood that he accepts it when an automatic email acknowledgment of the request is sent. .

2.1.- Purchase procedure:

The customer must follow the instructions on the screen and add products to the shopping cart, without any purchase commitment. He can view the basket or empty it by removing the products

If you wish to continue with the purchase, you must accept the purchase in the order button, accepting the conditions, the legal notice and those particular conditions that the purchase of the products entails.

Subsequently, if they have not previously been provided, the client will be asked for their personal information with fields with an asterisk, which are mandatory to make a correct shipment. Prior registration of the client is not necessary.

The client can check if the data is correct and, where appropriate, correct the erroneous ones through the “edit” button.

To complete the purchase process, you must click on the “buy now” button (or a similar expression), which entails the purchase with payment obligation.

If you have a discount code, you can enter it on the cart page in the "coupon code" section. The system is not case sensitive so you can write your code either way. Once applied, you will see the discount reflected on the amount of your purchase.

When a sale of a good is formalized, and once payment has been received and verified, A Milan Design S.L, and acceptance of the purchase confirmed by email within 24 hours of purchase, the product is sent. If the products are not available, you will be informed by email.

If the payment is made by credit card, the charge on the card will be made through bank POS. All commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol, which guarantees the security and privacy of your data.

The contract ends once the good is delivered, although the guarantees and data are maintained for legal and commercial reasons (if you accepted them).

In no case will A Milan Design S.L be liable for any other type of damage, whether effective, indirect, or of any other type, nor for the loss of profits that the buyer could have suffered due to the problems derived from the sale and shipment of the product. product.

A Milan Design S.L will not be liable for delays, nor for inaccurate or erroneous publication when they are the result of events or circumstances beyond its control, including, but not limited to, government action, fire, flood, insurrection, earthquake, technical failure, hacking, riot, explosion, embargo, legal or illegal strike, shortage of personnel or material, interruption of transportation of any kind, delay in work, or any other circumstance beyond its control.

For any additional information about your order or billing, you can contact Customer Service through the email account info@anmilancom

Delivery times:

The delivery time will be approximately 48h-72h. after placing the order, for those shipments that must be delivered within the Peninsula, Ceuta, Melilla and the Balearic Islands. In the case of the Canary Islands, the delivery time will be approximately 72h-96h. after placing the order. The delivery time in Europe by postal mail will be 24h-48h, 7-8 days for orders destined for the United States by International Postal Mail and 8-9 days for orders destined for Australia.

It can be accessed from any operating system, platform or browser. If you have a problem, contact us.

2.- Price, form of payment, and supporting documentation.

The price of the products is defined in Euros, and will be established on the corresponding pages of the Site for each product, being valid for as long as they remain accessible on the website.

The form of payment of the good will be through credit card, cash on delivery, bank transfer or paypal.

Applicable taxes are understood to be included in the price of the product, and we will break them down during the purchase.

Shipping costs are separate, and the user must check and accept before placing the order, the costs involved in sending it to his address, since they vary according to the size and weight of the product or the place of destination.

Shipping costs are:

  • Spain 5 €
  • Europe €15
  • United States and Australia €25

If the order is to be shipped outside the European Union (EU), there may be customs fees.

Anna Milan does not assume the cost of these tariffs, nor of any additional cost not specified in the shipment.

Within the European Union, no customs duties are applied and the products shipped are VAT included (except for shipments with VAT-exempt invoices for company owners with a valid CIF in the EU). For non-EU countries (and other locations such as the Canary Islands, Ceuta or Melilla) the merchandise is sent with a VAT-exempt invoice and may be subject to tariffs/import fees/VAT-TAX of the destination country, which will be borne by the customer ( pay attention to the correct selection before purchase). According to the law, it is necessary to indicate the value and nature of the goods sent outside the EU, so we cannot declare a lower amount on the invoice or make any other type of false declaration for customs purposes. The customer can find out about the import conditions of his own country by contacting the state customs agency or the local office of the courier chosen to make the delivery, so that you will be informed of the exact procedure. It may happen that the customs retain a shipment to carry out a more exhaustive control (for example, lack of recipient information or incomplete address) and in some countries, the intervention of an intermediary or broker will be necessary, which implies an increase in expenses. (always in charge of the client). ANNA MILAN offers all the necessary documentation for customs clearance and if necessary, our customer service will proceed to send any necessary document.

ANNA MILAN has no control over such charges and we cannot predict their amount. Likewise, it is impossible for us to reimburse the amount of any cost, regardless of the circumstances. In the event that the customs clearance has not been completed, the customs will retain the merchandise and send it back to the address of origin, incorporating the appropriate costs (always borne by the customer).

In general, A Milan Design S.L will send by email confirmation of receipt of payment via email